G2Market
International Shopping & Logistics
G2Market helps customers shop and ship internationally. The review & referral system supports growth in multiple markets with a consistent branded post-purchase experience, purpose-built for cross-border commerce.
The Challenge
G2Market ships across borders for customers in multiple countries. Post-purchase satisfaction was high, but reviews and referrals were being left on the table — there was no consistent, on-brand way to ask, and language differences slowed customers down when they tried to leave feedback.
The Solution
Designed a branded AI Review & Referral System with a smooth mobile-first customer journey that adapts to each market. Customers get an on-brand post-purchase experience, AI drafts a helpful review for them to edit, and a lightweight referral loop turns advocates into new signups.
What was delivered
Branded review flow with AI-assisted drafting
Multilingual review suggestions for global markets
Referral capture, tracking and attribution
Mobile-first UX optimised for post-purchase moments
Admin visibility on reviews and referral performance
How customers experience it
Order
Customer completes a purchase or shipment.
Delight
Receives an on-brand follow-up link.
Advocate
Leaves a review or refers a friend with AI help.
Reward
Referrer and new customer both see the value.
What the business gets
Consistent global reputation across markets
New customers acquired via structured referrals
Better retention through branded post-purchase experience
Actionable data on which markets drive advocacy
Why this solution stands apart
Designed for international, multi-market use from day one
Combines reviews and referrals in a single owned funnel
No per-transaction SaaS fees — scales as G2Market scales
Built on a modern, proven stack
Services used in this project
Industries this solution fits
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