Ki & Ka Salon
Beauty Salon
Ki & Ka is a neighbourhood salon that needed to convert happy customers into public reviews and repeat visits without adding load on stylists. The system pairs an AI review assistant with lightweight loyalty, rewards and offers — all in one owned platform.
The Challenge
Ki & Ka's stylists were delivering great work every day, but that quality wasn't showing up online. Customers happily said 'thank you' at the counter, then never opened Google to leave a review. The salon depended on walk-ins and word-of-mouth, with no structured way to bring guests back for a second visit or a birthday treat.
The Solution
Built an AI-powered Google Review & Loyalty System purpose-designed for salons: a mobile-first flow that helps customers post rich, multilingual Google reviews in seconds, paired with a birthday reward engine, coupon system and admin dashboard the front desk can actually operate.
What was delivered
AI-assisted multilingual review generation
Birthday reward & coupon engine
Loyalty tracking for repeat customers
Admin dashboard for offers, customers & reviews
Mobile-first customer journey with QR entry points
WhatsApp-friendly share links
How customers experience it
Visit
Customer completes a service at the salon.
Nudge
Receives a friendly link to share feedback.
Review
AI helps them post a rich Google review in seconds.
Reward
Unlocks a coupon or birthday offer to return.
Return
Repeat visit is tracked and celebrated by the team.
What the business gets
Consistent stream of positive Google reviews
Higher customer retention through rewards
Better local SEO visibility for the salon
Front-desk workflow that stays simple for stylists
Why this solution stands apart
Purpose-built for salons, not a generic review widget
Combines reviews, loyalty and offers in one owned system
No per-user SaaS fees — owned by the business
Built on a modern, proven stack
Services used in this project
Industries this solution fits
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