Ornate Hospital
Healthcare
Ornate Hospital needed a healthcare-appropriate way to hear patients and grow its online reputation. The system was designed for sensitivity and simplicity — dignified for patients, lightweight for staff.
The Challenge
Ornate Hospital wanted a dignified, easy way to collect patient feedback and encourage public reviews — without adding administrative load on nurses or reception staff. Existing paper forms were inconsistent, slow to analyse, and rarely translated into visible Google reviews.
The Solution
Developed a professional patient feedback and review platform with AI-assisted review generation and a calm, patient-friendly mobile experience. Staff share a single link or QR code; patients complete a structured feedback flow in under a minute, and can optionally post a Google review with AI help.
What was delivered
Patient-friendly mobile feedback flow
AI-assisted review drafting in the patient's own words
QR code entry points for wards and reception
Admin dashboard with structured feedback insights
Alerting on negative feedback for service recovery
How customers experience it
Care
Patient completes a visit or treatment.
Feedback
Receives a simple link or scans a QR code.
Review
AI helps them post a helpful public review.
Improve
Care team sees structured insights weekly.
What the business gets
Stronger online reputation in a trust-sensitive industry
Better patient engagement without staff burden
Actionable feedback loops for the care team
Early warning on service issues before they escalate
Why this solution stands apart
Designed for healthcare tone, sensitivity and compliance mindset
Lightweight for staff, respectful for patients
Owned platform — no per-patient SaaS fees
Built on a modern, proven stack
Services used in this project
Industries this solution fits
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